WHAT MAKES THE HOTEL ETHICAL AND SUSTAINABLE

Company & values The family origin of our Company is the essence of our culture and values. These define our identity and guide our behaviour based on criteria of excellence, sustainability and responsibility. They are also fundamental drivers of our response to our public commitments. “We work to consolidate a global model of corporate responsibility” Corporate responsibility at Meliá Corporate Responsibility is the backbone of our business strategy and a fundamental support for a responsible and sustainable hotel model that is able to increase the positive impact of our activity on our environment. The United Nations 2030 Agenda is our guiding light as we move towards a more responsible tourism model and face major global challenges such as climate change, environmental protection [more...]

Company & values The family origin of our Company is the essence of our culture and values. These define our identity and guide our behaviour based on criteria of excellence, sustainability and responsibility. They are also fundamental drivers of our response to our public commitments. “We work to consolidate a global model of corporate responsibility” Corporate responsibility at Meliá Corporate Responsibility is the backbone of our business strategy and a fundamental support for a responsible and sustainable hotel model that is able to increase the positive impact of our activity on our environment. The United Nations 2030 Agenda is our guiding light as we move towards a more responsible tourism model and face major global challenges such as climate change, environmental protection and improvements in education and equality, among others. Relationship between our corporate responsibility model and United Nations Sustainable Development Goals 87 kb | PDF Ethics & human rights Meliá Hotels International is very much aware of the major impact of tourism on the economy and social development of destinations. The Company advocates an ethical and responsible business model which respects and defends human rights. We are therefore partners in the United Nations Global Compact, the Guiding Principles of which promote sustainable business management. We have also assumed public commitments in different areas that further enhance our corporate responsibility: ECPAT. First Spanish travel company to sign the Code to work for children and their rights (2006) FTSE4Good Ibex. First travel company to join the international benchmark for investors (2008) Global Tourism Code of Ethics of the World Tourism Organization (UNWTO) (2011) Carbon Disclosure Project (CDP) acknowledges us as one of the leading companies in the fight against global warming and a best practice in the hotel industry (2011) IUF, International Union of workers in the hotel and restaurant industry, among others, regarding workers’ rights and following recommendations from the International Labour Organisation (ILO) (2012) "As a Company, we aim to contribute to the common good through strong social commitments and corporate values rooted in more than 60 years of history" World Travel & Tourism Council (WTTC) with which we join efforts to guarantee the responsible growth of the industry and the balance between people, the planet and profits (2017) Members of the Cluster on Climate Change of Forética (2017) Members of the Cluster on Transparency, Good Governance and Integrity of Forética (2017) Corporate Responsibility and Anticorruption Commission of the International Chamber of Commerce (ICC) (2017) Responsible product and supplies In 2018 we published our first Code of Ethics for Suppliers to enhance the responsible management of our supply chain. The Code promotes relationships with suppliers based on shared commitments in areas such as the defence of human rights, legal compliance, labour rights, health and safety at work and respect for the environment, among others. We also continue to make progress in the use of sustainable products and attributes in our brands and hotels, supporting the development of a more responsible business model and also responding to greater demand from society for products and services that respect the environment. "We build lasting relationships with our suppliers based on trust and mutual respect"