Serrano Palace

Cala Ratjada, Spain


Hotel (5*)
ETIC silver rating
2.7 / 10
46.4 Kg
Price per night from
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Serrano Palace

Business hotels , Beach hotels, Sport hotels, Family hotels , Design


9 / 10

274 Google reviews

This luxurious beach hotel boasts an idyllic setting just 50 metres from where the shimmering waters meet with golden sands on the island of Mallorca. The hotel is located close to the centre of Cala Ratjada, where guests will find themselves surrounded by a seemingly endless array of shopping and entertainment venues. Guests can discover a selection of restaurants and bars a mere 200 metres away, while shops and a nightclub are just 500 metres from the hotel. Guests are welcomed into a world of style, luxury and the ultimate in comfort and convenience. The guest rooms enjoy a timeless elegance and classic beauty, offering guests a cocoon of effortless style in which to escape the routine of daily life. The hotel offers a host of unrivaled facilities that have been designed to cater to the needs and desires of guests of all ages.



ETIC bronze rating

2.7 / 10

THE ETIC Silver Certification is awarded to ethical and sustainable hotels having a score of at least 4 out of 10.


  • Encouraging guests to bring specific in-kind donations to support the people in a positive way.
  • Students working to complete their two-year education for a certificate in tourism and hospitality
  • Buying locally to promote employment and to provide business opportunities that benefit the local communities the most.
  • Reducing the amount of waste produced and managing it responsibly.
  • Community effort of building wells in the village and have provided and electricity connection to the primary school.
  • Reading books and getting access to Zanzibar communities for free to promote literacy and learning for all ages.
Carbon per night*: 46.4
CO2 per night*: 25.4
CH4 per night*: 0
N2O per night*: 0.05
Energy per night*: 0.04
View Details About How It Is Calculated


I. Environment (2.6)
1.1. Conserving Resources 2.8
1.1.1. Environment Friendly 3.1
1.1.2. Consumable Goods 3.2
1.1.3. Energy Conservation 2.8
1.1.4. Water Conservation 2.2
1.2. Reducing Pollution 2.6
1.2.1. GHG 3
1.2.2. Waste Water 2.4
1.2.3. Waste Management 2.9
1.2.4. Harmful Substances 2.3
1.2.5. Minimize Polution 2.7
1.3. Conserving Biodiversity, Ecosytems and Landscapes 2.5
1.3.1. Wildlife Species 2.4
1.3.2. Wildlife Captivity 2.8
1.3.3. Landscaping 2.8
1.3.4. Biodiversity Conservation 1.9
1.3.5. Interaction with wildlife 2.7
II. Social (2.7)
2.1. Fair Trade 2.9
2.1.1. Community Development 3
2.1.2. Local Development 3.3
2.1.3. Fair Trade 2.8
2.1.4. Support Local Entrepreneurs 2.3
2.1.5. Respect Local Communities 3.3
2.2. Labour Rights 2.9
2.2.1. Exploitation Harassment 3
2.2.2. Equal Opportunity 3
2.2.3. Labour Rights 2.8
2.3. Services 2.3
2.3.1. Community Services 2.3
2.3.2. Local Services 2.4
III. Culture & Site Protection (2.8)
3.1. Cultural Visits and Promotions 3.2
3.1.1. Culture Visits 3.2
3.2. Historical Artefacts 3
3.2.1. Historical Artefacts 4.5
3.3. Protection of Sites 2
3.3.1. Protection of Sites 5.5
3.4. Incorporation of Culture 3.2
3.4.1. Incorporation of Culture 4.4
IV. Sustainable Managment (2.8)
4.1. Sustainable Management System 2.6
4.1.1. Sustainable Mgmt System 2.2
4.1.2. Health & Safety 2.8
4.1.3. Legal Compliance 2.6
4.1.4. Employee Training 3.4
4.1.5. Customer Experience 3.2
4.1.6. Accuracy of Promotional Materials 1.9
4.2. Buildings and Infrastructure 3
4.2.1. Buildings & Infrastructure Compliance 3
4.2.2. Cultural Surroundings 2.8
4.2.3. Buildings & Infrastructure Practices Materials 3.2
4.3. Adaptive Incorporation 2.8
4.3.1. Access For Persons With Special Needs 3
4.3.2. Natural Surroundings 2.6
4.3.3. Reporting And Communication 2.8


main amenties

Near the beach, Restaurant and bar/lounge, Free WiFi , Marina, 2 outdoor pools and indoor pool, 153 smoke-free guestrooms, Full-service spa, Business center, Area shuttle, Valet parking, In-room childcare, Health club, Daily housekeeping

what's around

Cala Agulla Beach - 24 min walk, Son Moll Beach - 1 min walk, Playa Na Ferradura - 4 min walk, Cala Ratjada Port - 12 min walk, Sa Torre Cega - 15 min walk, Cala nAguait - 16 min walk, Cala Gat Beach - 21 min walk, Castle of Capdepera - 27 min walk

food and drink

Coffee shop/café, Bar/lounge, Barbecue grills, Poolside bar, Restaurant, 24-hour room service

things to do

Hiking/biking trails on site, Bicycle rentals on site, Sailing nearby, Golf lessons available nearby, Golfing nearby, Scuba diving nearby, Surfing/boogie boarding nearby, Scooter/moped rentals nearby, Mountain biking on site, Windsurfing nearby, Snorkeling nearby, Water skiing nearby


24-hour front desk, Hair salon, Luggage storage, Porter/bellhop, Multilingual staff, Concierge services, Tours/ticket assistance, Dry cleaning/laundry service, Laundry facilities


Library, Number of buildings/towers - 1, Garden, Terrace, Television in common areas, Elevator


In-room accessibility

languages spoken

Spanish, Russian, German, English, Catalan, Italian, French

taking the kids?

In-room childcare (surcharge)

working away

Conference space, Business center, One meeting room

home comforts

Iron/ironing board (on request), Bathrobes, Minibar, In-room climate control (air conditioning)

sleep well

Blackout drapes/curtains, Premium bedding

things to enjoy

Balcony, In-room massage available

freshen up

Hair dryer, Bidet, Designer toiletries

Check-In: Time From: 18:00:00
Check-Out: Time To: 11:00:00
be entertained

Flat-screen TV, Satellite TV channels

stay connected

Free WiFi


Daily housekeeping, In-room safe

Payment types at the property



Questions & Answers

Yes, Hotel Serrano Palace does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
Yes. Self parking costs EUR 10 per day. Valet parking costs EUR 10 per day.
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Yes, dogs stay free, with a maximum weight of 11 lbs per pet.
You can check in from 2 PM - anytime. Check-out time is noon.
Yes, there's an onsite restaurant. Nearby restaurants include Oleo's (4-min walk), Locanda Paraiso da Massimo (5-min walk), and La Bodeguita (6-min walk).

Year Built: 1996

Year Most Recent Renovation: 2007

: Check-in time 2 PM-anytime, Check-out time is noon, Credit card, debit card, or cash deposit required for incidental charges, Government-issued photo ID may be required, Spain may have travel restrictions in place due to COVID-19., This hotel has 153 rooms, Minimum check-in age is 18, This hotel is arranged over 4 floors

Travelling with others: Up to 11 lbs, Free WiFi in public areas, Free WiFi in rooms, Pets stay free (dogs only) , Babysitting/childcare *

Transportation: Valet parking * on site, Area shuttle *, Free nearby parking, Smoke-free property

Spa: The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily.

Recreation: On SiteFitness facilitiesHealth clubMarina on siteSaunaSpa tubSteam roomBicycle rentals on siteHiking/biking trails on siteMountain biking on siteNearbyGolf lessons available nearbyGolfing nearbySailing nearbyScooter/moped rentals nearbyScuba diving nearbySnorkeling nearbySurfing/boogie boarding nearbyWater skiing nearbyWindsurfing nearby

None: None

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Policies: Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Guests can rest easy knowing there"s a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts credit cards. Cash is not accepted.This property reserves the right to pre-authorize the guest"s credit card prior to arrival.

Mandatory Fees: You’ll be asked to pay the following charges at check-in or check-out:A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional Extras: Self parking costs EUR 10 per dayValet parking costs EUR 10 per dayBabysitting/childcare is available for an extra chargeArea shuttle service is offered for an extra charge


Landmarks arround

  • Cala Agulla Beach - 24 min walk
  • Son Moll Beach - 1 min walk
  • Playa Na Ferradura - 4 min walk
  • Cala Ratjada Port - 12 min walk
  • Sa Torre Cega - 15 min walk
  • Cala nAguait - 16 min walk
  • Cala Gat Beach - 21 min walk
  • Castle of Capdepera - 27 min walk

Transports arround

  • Palma de Mallorca Airport (PMI) - 61 min drive
  • Manacor Station - 26 min drive
  • Area shuttle (surcharge)


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