Kigali Serena Hotel Kigali Rwanda


ETIC silver rating
4.1 / 10
30.4 Kg
Price per night from


Kigali Serena Hotel Kigali Rwanda

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9 / 10

1,127 Google reviews



ETIC bronze rating

4.1 / 10

THE ETIC Silver Certification is awarded to ethical and sustainable hotels having a score of at least 4 out of 10.


  • Encouraging guests to bring specific in-kind donations to support the people in a positive way.
  • Students working to complete their two-year education for a certificate in tourism and hospitality
  • Buying locally to promote employment and to provide business opportunities that benefit the local communities the most.
  • Reducing the amount of waste produced and managing it responsibly.
  • Community effort of building wells in the village and have provided and electricity connection to the primary school.
  • Reading books and getting access to Zanzibar communities for free to promote literacy and learning for all ages.
Carbon per night*: 30.4
CO2 per night*: 22.4
CH4 per night*: 0
N2O per night*: 0.04
Energy per night*: 0.02
View Details About How It Is Calculated


I. Environment (4.1)
1.1. Conserving Resources 4
1.1.1. Environment Friendly 3.7
1.1.2. Consumable Goods 3.8
1.1.3. Energy Conservation 4.5
1.1.4. Water Conservation 4
1.2. Reducing Pollution 4.2
1.2.1. GHG 4.1
1.2.2. Waste Water 4.1
1.2.3. Waste Management 3.9
1.2.4. Harmful Substances 4.8
1.2.5. Minimize Polution 4.3
1.3. Conserving Biodiversity, Ecosytems and Landscapes 4.1
1.3.1. Wildlife Species 4
1.3.2. Wildlife Captivity 4
1.3.3. Landscaping 4.8
1.3.4. Biodiversity Conservation 3.9
1.3.5. Interaction with wildlife 3.8
II. Social (4.2)
2.1. Fair Trade 4
2.1.1. Community Development 3.6
2.1.2. Local Development 4.1
2.1.3. Fair Trade 4.6
2.1.4. Support Local Entrepreneurs 4.1
2.1.5. Respect Local Communities 3.7
2.2. Labour Rights 4.8
2.2.1. Exploitation Harassment 4.7
2.2.2. Equal Opportunity 5
2.2.3. Labour Rights 4.8
2.3. Services 3.8
2.3.1. Community Services 3.9
2.3.2. Local Services 3.7
III. Culture & Site Protection (4.1)
3.1. Cultural Visits and Promotions 3.6
3.1.1. Culture Visits 3.6
3.2. Historical Artefacts 3.7
3.2.1. Historical Artefacts 4.7
3.3. Protection of Sites 4.3
3.3.1. Protection of Sites 5.6
3.4. Incorporation of Culture 5
3.4.1. Incorporation of Culture 5.7
IV. Sustainable Managment (4.2)
4.1. Sustainable Management System 4.3
4.1.1. Sustainable Mgmt System 3.6
4.1.2. Health & Safety 4.5
4.1.3. Legal Compliance 4.7
4.1.4. Employee Training 5
4.1.5. Customer Experience 3.6
4.1.6. Accuracy of Promotional Materials 4.7
4.2. Buildings and Infrastructure 4.3
4.2.1. Buildings & Infrastructure Compliance 4.4
4.2.2. Cultural Surroundings 4.6
4.2.3. Buildings & Infrastructure Practices Materials 4.1
4.3. Adaptive Incorporation 3.9
4.3.1. Access For Persons With Special Needs 3.5
4.3.2. Natural Surroundings 4.3
4.3.3. Reporting And Communication 3.9



main amenties

24-hour front desk, Restaurant and bar/lounge, Terrace, Outdoor pool, Spa services, 148 smoke-free guestrooms, Airport shuttle, Childcare, Daily housekeeping, Fitness center, Free continental breakfast, free WiFi, and free parking , 24-hour business center, Air conditioning

what's around

Heart of Kigali, Union Trade Center - 18 min walk, Club Rafiki - 26 min walk, Ryinyamirambo Market - 33 min walk, Nyamirambo Stadium - 43 min walk, Kigali Genocide Memorial Centre - 2.8 mi / 4.6 km, Kigali Convention Centre - 4.4 mi / 7.1 km, Inema Art Center - 4 mi / 6.5 km

food and drink

24-hour room service, Poolside bar, Coffee shop/café, Free continental breakfast daily, Restaurant, Bar/lounge

things to do

Fitness facilities, Spa services on site, "Childrens pool", Outdoor pool, Spa treatment room(s)


Hair salon, Concierge services, Limo or Town Car service available, Laundry facilities, Luggage storage, Dry cleaning/laundry service, Tours/ticket assistance, Free newspapers in lobby, Wedding services, Multilingual staff, 24-hour front desk


Terrace, Elevator, Number of buildings/towers - 4, Garden, Safe-deposit box at front desk


Wheelchair accessible, Raised toilet seat, Visual alarms in hallways, Low-height counters/sink, Wheelchair-accessible parking, Wheelchairs available on site, Wheelchair-accessible public restroom, Bathroom emergency pull cord, In-room accessibility, Wheelchair-accessible registration desk, Grab bar - near toilet, Wheelchair-accessible on-site restaurant

languages spoken

English, French

working away

24-hour business center, Meeting rooms

home comforts

Minibar, Air conditioning, Iron/ironing board, Bathrobes, Slippers

sleep well

Blackout drapes/curtains, Soundproofed rooms

freshen up

Free toiletries, Hair dryer, Private bathroom, Shower/tub combination



be entertained

42-inch TV, Satellite TV channels

stay connected

Phone, Desk, Free WiFi


In-room safe, Connecting/adjoining rooms available, Daily housekeeping

Payment types at the property



Questions & Answers

Yes, Kigali Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
Yes, there's free self parking.
Yes, there's an outdoor pool and a children's pool.
Sorry, pets and service animals aren't allowed.
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.
Yes, there's an onsite restaurant, The Milima Restaurant. Nearby restaurants include Soko Restaurant (4-min walk), Iriba Bar and Terrace (4-min walk), and German Butchery (12-min walk).
Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

Year Most Recent Renovation: 0000

: Check-out time is 11 AM, Minimum check-in age is 18, This hotel has 148 rooms, Government-issued photo ID may be required, Credit card, debit card, or cash deposit required for incidental charges, Check-in time 2:00 PM-midnight, This hotel is arranged over 5 floors, Express check-in/out, Rwanda may have travel restrictions in place, including self-quarantine, due to COVID-19.

Travelling with others: Babysitting/childcare *, Free WiFi in public areas, No pets or service animals allowed, Free WiFi in rooms

Transportation: Cash, Airport shuttle (available 24 hours) *, Smoke-free property, Free self parking on site

Spa: Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining: The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner. nThe Sokoni Restaurant - Onsite restaurant.

Also known as: Kigali Serena Hotel, Hotel Serena Kigali, Serena Kigali Hotel, Hotel Kigali Serena, Kigali Hotel Serena, Kigali Serena Hotel Kigali, Serena Kigali, Serena Hotel Kigali, Kigali Serena Hotel Hotel, Hotel Kigali, Kigali Serena, Kigali Serena Hotel Hotel Kigali, Kigali Hotel

Policies: The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Only registered guests are allowed in the guestrooms. Guests can rest easy knowing there"s a fire extinguisher and a smoke detector on site. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation. This property accepts credit cards, debit cards, and cash.

Mandatory Fees: Optional extrasCribs/Infant beds are available for RWF 40.0 per dayBabysitting/childcare is available for an extra chargeAirport shuttle service is offered for an extra charge of RWF 35 per person (one-way)Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)


Landmarks arround

  • Heart of Kigali
  • Union Trade Center - 18 min walk
  • Club Rafiki - 26 min walk
  • Ryinyamirambo Market - 33 min walk
  • Nyamirambo Stadium - 43 min walk
  • Kigali Genocide Memorial Centre - 2.8 mi / 4.6 km
  • Kigali Convention Centre - 4.4 mi / 7.1 km
  • Inema Art Center - 4 mi / 6.5 km

Transports arround

  • Kigali (KGL-Kigali Intl.) - 29 min drive
  • Airport shuttle (surcharge)


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