Business hotels , Golf hotels , Hotels with charm, Beach hotels, Hotels with spa, Sport hotels, Family hotels
5ta Avenida Manzana 569 Lote 1-B, 77710, PLAYA DEL CARMEN, Mexico [View Map]
4,472 Google reviews
Set on the beach and surrounded by mangrove trees, Family Concierge at Paradisus La Esmeralda is an all-inclusive four Diamond hotel boutique with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. World-class facilities including Spa, a hair salon ($), Wedding services, tours/ticket assistance, business center, Fitness, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The hotel offers 14 restaurants to choose from which are open daily and includes International, Mexican, contemporary Asian, Latin fusion, Mediterranean cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. There are also several bars/lounges including swim-up bars. Family Concierge at Paradisus La Esmeralda is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling. A supplement applies to book Bali Beds located at La Perla or La Esmeralda swimming pool area.
THE ETIC Gold Certification is awarded to ethical and sustainable hotels having a score of at least 8 out of 10.
Company & values The family origin of our Company is the essence of our culture and values. These define our identity and guide our behaviour based on criteria of excellence, sustainability and responsibility. They are also fundamental drivers of our response to our public commitments. “We work to consolidate a global model of corporate responsibility” Corporate responsibility at Meliá Corporate Responsibility is the backbone of our business strategy and a fundamental support for a responsible and sustainable hotel model that is able to increase the positive impact of our activity on our environment. The United Nations 2030 Agenda is our guiding light as we move towards a more responsible tourism model and face major global challenges such as climate change, environmental protection [more...]
120 smoke-free guestrooms, Airport shuttle, Beach umbrellas, Free buffet breakfast, 14 restaurants and 16 bars/lounges, Full-service spa, "Free childrens club", 24-hour front desk, Health club, Business center, Daily housekeeping, Near the beach, Outdoor pool
In Luis Donaldo Colosio, Quinta Avenida - 1 min walk, Mamitas Beach Club - 18 min walk, Playa del Carmen Main Beach - 24 min walk, Playa del Carmen Maritime Terminal - 43 min walk, Punta Esmeralda Beach - 8 min walk, Nuestra Senora del Carmen Catholic Church - 34 min walk, Grand Coral Golf Riviera Maya - 38 min walk
Free bottled water
"Childrens pool", Spa treatment room(s), Arcade/game room, Beach umbrellas, Snorkeling on site, Outdoor pool, Fitness facilities, Health club, Pool umbrellas, Yoga classes/instruction on site, Kayaking on site, Fitness classes on site, Pilates classes on site, Waterslide, Full-service spa, Beach towels
Luggage storage, Wedding services, Laundry facilities, Porter/bellhop, Multilingual staff, Tours/ticket assistance, 24-hour front desk, Hair salon, Concierge services, Dry cleaning/laundry service
Garden, Television in common areas, Elevator, Year Built - 2011, ATM/banking
Wheelchair-accessible path of travel, Wheelchair-accessible parking, In-room accessibility
"Childrens club (free)", In-room childcare (surcharge), Supervised childcare/activities (free)
Business center, Conference space size (feet) - 25000, Conference space size (meters) - 2323, Computer station, Meeting rooms, Conference space
Bathrobes, Slippers, Air conditioning, Iron/ironing board, Espresso maker
Premium bedding, Pillow menu, Blackout drapes/curtains, Turndown service
Free toiletries, Hair dryer, Bathtub or shower, Rainfall showerhead, Private bathroom
15:00:00 - 00:00:00
Time To: 12:00:00
Pay movies, IPod docking station, Cable TV channels, 40-inch plasma TV, DVD player
In-room safe, Access via exterior corridors, Connecting/adjoining rooms available, Daily housekeeping
Year Built: 2011
Year Most Recent Renovation: 2011
: Arranged over 3 floors, Credit card, debit card, or cash deposit required for incidental charges, Check-in time 3 PM-midnight, Check-out time is noon, Minimum check-in age is 18, 120 rooms, Government-issued photo ID may be required, Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Travelling with others: Pets not allowed, Babysitting/childcare *, "Free childrens club"
Transportation: No onsite parking, Airport shuttle *, Smoke-free property
All inclusive: This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). nGratuities and taxesGratuities and taxes are included. nFood and beveragesBuffet and à la carte meals, snacks, and beverages included24-hour room service (limited menu)In-room minibar (all beverages included)nActivities and facilities/equipmentLand activitiesFitness facilitiesLessons/classes/games BartendingCookingDancingPilatesYoganEntertainmentOnsite entertainment and activitiesOnsite live performancesnNot includedMotorized water sportsSurcharge for premium food itemsSurcharge for bottled wineLaundry/dry cleaning servicesSpa/beauty facilities and services
Spa: YHI has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa.
Also known as: Family Concierge Paradisus Esmeralda All Inclusive, Family Concierge at Paradisus Esmeralda All Inclusive, Family Concierge Paradisus Esmeralda, Family Concierge Parasus Esme, Family Concierge Paradisus Esmeralda Playa del Carmen, Family Concierge Paradisus Esmeralda Hotel, Family Concierge at Paradisus Esmeralda All Inclusive, The Reserve at Paradisus Playa del Carmen, Family Concierge Paradisus Esmeralda Hotel Playa del Carmen, Family Concierge at Paradisus Esmeralda
Policies: "The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests under 18 years old are not allowed in the spa. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation. This property accepts credit cards. Cash is not accepted."
Mandatory Fees: You’ll be asked to pay the following charges at check-in or check-out:A tax is imposed by the city: USD 1.40 per accommodation, per night
Optional Extras: Early check-in can be arranged for an extra charge (subject to availability)Late check-out can be arranged for an extra charge (subject to availability)Babysitting/childcare is available for an extra chargeAirport shuttle service is offered for an extra charge