The Reserve at Paradisus Playa del Carmen


Hotel (5*)
ETIC gold rating
9.5 / 10
21.9 Kg
Price per night from


The Reserve at Paradisus Playa del Carmen

Business hotels , Golf hotels , Hotels with charm, Beach hotels, Hotels with spa, Sport hotels, Family hotels

5ta Avenida Manzana 569 Lote 1-B, 77710, PLAYA DEL CARMEN, Mexico [View Map]

9.2 / 10

4,472 Google reviews

Set on the beach and surrounded by mangrove trees, Family Concierge at Paradisus La Esmeralda is an all-inclusive four Diamond hotel boutique with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. World-class facilities including Spa, a hair salon ($), Wedding services, tours/ticket assistance, business center, Fitness, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The hotel offers 14 restaurants to choose from which are open daily and includes International, Mexican, contemporary Asian, Latin fusion, Mediterranean cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. There are also several bars/lounges including swim-up bars. Family Concierge at Paradisus La Esmeralda is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling. A supplement applies to book Bali Beds located at La Perla or La Esmeralda swimming pool area.



ETIC gold rating

9.5 / 10

THE ETIC Gold Certification is awarded to ethical and sustainable hotels having a score of at least 8 out of 10.


Company & values The family origin of our Company is the essence of our culture and values. These define our identity and guide our behaviour based on criteria of excellence, sustainability and responsibility. They are also fundamental drivers of our response to our public commitments. “We work to consolidate a global model of corporate responsibility” Corporate responsibility at Meliá Corporate Responsibility is the backbone of our business strategy and a fundamental support for a responsible and sustainable hotel model that is able to increase the positive impact of our activity on our environment. The United Nations 2030 Agenda is our guiding light as we move towards a more responsible tourism model and face major global challenges such as climate change, environmental protection [more...]

Carbon per night*: 21.9
CO2 per night*: 41.7
CH4 per night*: 0
N2O per night*: 0.02
Energy per night*: 0.02
View Details About How It Is Calculated


I. Environment (9.7)
1.1. Conserving Resources 9.6
1.1.1. Environment Friendly 9.8
1.1.2. Consumable Goods 9.4
1.1.3. Energy Conservation 9.8
1.1.4. Water Conservation 9.6
1.2. Reducing Pollution 9.7
1.2.1. GHG 9.9
1.2.2. Waste Water 9.7
1.2.3. Waste Management 9.4
1.2.4. Harmful Substances 9.8
1.2.5. Minimize Polution 9.8
1.3. Conserving Biodiversity, Ecosytems and Landscapes 9.8
1.3.1. Wildlife Species 9.8
1.3.2. Wildlife Captivity 9.6
1.3.3. Landscaping 9.8
1.3.4. Biodiversity Conservation 9.8
1.3.5. Interaction with wildlife 9.8
II. Social (9.4)
2.1. Fair Trade 9.4
2.1.1. Community Development 9.4
2.1.2. Local Development 9.4
2.1.3. Fair Trade 9.4
2.1.4. Support Local Entrepreneurs 9.4
2.1.5. Respect Local Communities 9.4
2.2. Labour Rights 9.6
2.2.1. Exploitation Harassment 9.4
2.2.2. Equal Opportunity 9.9
2.2.3. Labour Rights 9.4
2.3. Services 9.4
2.3.1. Community Services 9.4
2.3.2. Local Services 9.4
III. Culture & Site Protection (9.4)
3.1. Cultural Visits and Promotions 9.4
3.1.1. Culture Visits 9.4
3.2. Historical Artefacts 9.4
3.2.1. Historical Artefacts 8.9
3.3. Protection of Sites 9.4
3.3.1. Protection of Sites 8.9
3.4. Incorporation of Culture 9.4
3.4.1. Incorporation of Culture 8.9
IV. Sustainable Managment (9.4)
4.1. Sustainable Management System 9.4
4.1.1. Sustainable Mgmt System 9.4
4.1.2. Health & Safety 9.4
4.1.3. Legal Compliance 9.4
4.1.4. Employee Training 9.4
4.1.5. Customer Experience 9.4
4.1.6. Accuracy of Promotional Materials 9.4
4.2. Buildings and Infrastructure 9.4
4.2.1. Buildings & Infrastructure Compliance 9.4
4.2.2. Cultural Surroundings 9.4
4.2.3. Buildings & Infrastructure Practices Materials 9.4
4.3. Adaptive Incorporation 9.4
4.3.1. Access For Persons With Special Needs 9.4
4.3.2. Natural Surroundings 9.4
4.3.3. Reporting And Communication 9.4




main amenties

120 smoke-free guestrooms, Airport shuttle, Beach umbrellas, Free buffet breakfast, 14 restaurants and 16 bars/lounges, Full-service spa, "Free childrens club", 24-hour front desk, Health club, Business center, Daily housekeeping, Near the beach, Outdoor pool

what's around

In Luis Donaldo Colosio, Quinta Avenida - 1 min walk, Mamitas Beach Club - 18 min walk, Playa del Carmen Main Beach - 24 min walk, Playa del Carmen Maritime Terminal - 43 min walk, Punta Esmeralda Beach - 8 min walk, Nuestra Senora del Carmen Catholic Church - 34 min walk, Grand Coral Golf Riviera Maya - 38 min walk

food and drink

Free bottled water

things to do

"Childrens pool", Spa treatment room(s), Arcade/game room, Beach umbrellas, Snorkeling on site, Outdoor pool, Fitness facilities, Health club, Pool umbrellas, Yoga classes/instruction on site, Kayaking on site, Fitness classes on site, Pilates classes on site, Waterslide, Full-service spa, Beach towels


Luggage storage, Wedding services, Laundry facilities, Porter/bellhop, Multilingual staff, Tours/ticket assistance, 24-hour front desk, Hair salon, Concierge services, Dry cleaning/laundry service


Garden, Television in common areas, Elevator, Year Built - 2011, ATM/banking


Wheelchair-accessible path of travel, Wheelchair-accessible parking, In-room accessibility

languages spoken

English, Spanish

taking the kids?

"Childrens club (free)", In-room childcare (surcharge), Supervised childcare/activities (free)

working away

Business center, Conference space size (feet) - 25000, Conference space size (meters) - 2323, Computer station, Meeting rooms, Conference space

home comforts

Bathrobes, Slippers, Air conditioning, Iron/ironing board, Espresso maker

sleep well

Premium bedding, Pillow menu, Blackout drapes/curtains, Turndown service

things to enjoy

Furnished balcony

freshen up

Free toiletries, Hair dryer, Bathtub or shower, Rainfall showerhead, Private bathroom


15:00:00 - 00:00:00


Time To: 12:00:00

be entertained

Pay movies, IPod docking station, Cable TV channels, 40-inch plasma TV, DVD player

stay connected

Desk, Phone


In-room safe, Access via exterior corridors, Connecting/adjoining rooms available, Daily housekeeping

Payment types at the property



Questions & Answers

Yes, The Reserve at Paradisus Playa del Carmen All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
Sorry, there's no onsite parking at The Reserve at Paradisus Playa del Carmen All Inclusive.
Yes, there's an outdoor pool and a children's pool.
Sorry, pets aren't allowed.
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Yes, there are 14 onsite restaurants, featuring Mediterranean cuisine, garden views, and poolside dining. Nearby restaurants include Los Murales (4.9 mi).
Yes, an airport shuttle is available.

Year Built: 2011

Year Most Recent Renovation: 2011

: Arranged over 3 floors, Credit card, debit card, or cash deposit required for incidental charges, Check-in time 3 PM-midnight, Check-out time is noon, Minimum check-in age is 18, 120 rooms, Government-issued photo ID may be required, Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.

Travelling with others: Pets not allowed, Babysitting/childcare *, "Free childrens club"

Transportation: No onsite parking, Airport shuttle *, Smoke-free property

All inclusive: This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). nGratuities and taxesGratuities and taxes are included. nFood and beveragesBuffet and à la carte meals, snacks, and beverages included24-hour room service (limited menu)In-room minibar (all beverages included)nActivities and facilities/equipmentLand activitiesFitness facilitiesLessons/classes/games BartendingCookingDancingPilatesYoganEntertainmentOnsite entertainment and activitiesOnsite live performancesnNot includedMotorized water sportsSurcharge for premium food itemsSurcharge for bottled wineLaundry/dry cleaning servicesSpa/beauty facilities and services

Spa: YHI has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa.


Also known as: Family Concierge Paradisus Esmeralda All Inclusive, Family Concierge at Paradisus Esmeralda All Inclusive, Family Concierge Paradisus Esmeralda, Family Concierge Parasus Esme, Family Concierge Paradisus Esmeralda Playa del Carmen, Family Concierge Paradisus Esmeralda Hotel, Family Concierge at Paradisus Esmeralda All Inclusive, The Reserve at Paradisus Playa del Carmen, Family Concierge Paradisus Esmeralda Hotel Playa del Carmen, Family Concierge at Paradisus Esmeralda

Policies: "The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests under 18 years old are not allowed in the spa. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation. This property accepts credit cards. Cash is not accepted."

Mandatory Fees: You’ll be asked to pay the following charges at check-in or check-out:A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional Extras: Early check-in can be arranged for an extra charge (subject to availability)Late check-out can be arranged for an extra charge (subject to availability)Babysitting/childcare is available for an extra chargeAirport shuttle service is offered for an extra charge


Landmarks arround

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 18 min walk
  • Playa del Carmen Main Beach - 24 min walk
  • Playa del Carmen Maritime Terminal - 43 min walk
  • Punta Esmeralda Beach - 8 min walk
  • Nuestra Senora del Carmen Catholic Church - 34 min walk
  • Grand Coral Golf Riviera Maya - 38 min walk

Transports arround

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Airport shuttle (surcharge)


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