Questions & Answers

Year Most Recent Renovation: 2014

: This hotel has 316 rooms, Check-in time starts at 3 PM, This hotel is arranged over 21 floors, Minimum check-in age is 18, Government-issued photo ID may be required, Malaysia may have travel restrictions in place, including self-quarantine, due to COVID-19., Credit card, debit card, or cash deposit required for incidental charges, Check-out time is noon

Travelling with others: Free WiFi in rooms, No cribs (infant beds), Free WiFi in public areas, "Children stay free when occupying the parent or guardians room, using existing bedding ", No pets or service animals allowed

Transportation: Free self parking on site (limited), Smoke-free property, Cash

Also known as: Georgetown City Penang, Hotel Georgetown City, Georgetown City, Berjaya Hotel Georgetown, Georgetown City Hotel Penang/George Town, Berjaya Penang Hotel formerly known as Hotel, Georgetown City Hotel Penang

Policies: The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Noise-free guestrooms cannot be guaranteed. Guests can rest easy knowing there"s a fire extinguisher, a smoke detector, a security system, and window guards on site. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. This property accepts credit cards, debit cards, and cash.

Mandatory Fees: You’ll be asked to pay the following charges at check-in or check-out:A tax is imposed by the city: MYR 3.00 per accommodation, per nightA tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.Deposit: MYR 50 per night

Optional Extras: Rollaway beds are available for MYR 70.0 per nightBuffet breakfast is offered for an extra charge of MYR 16 for adults and MYR 16 for children (approximately)